999bd9 Frequently Asked Questions — All your questions answered here

KYC (Know Your Customer) verification is typically required for large first-time withdrawals (৳10,000 or more) or to confirm account security.

Required Documents:

• Required National ID Card (NID) — clear photos of both sides
• Alternative Passport (photo page) or Driving License
• If needed, Selfie — holding your NID in hand

How to Deposit: Log in → Profile → "Identity Verification" → Upload photo. The image must be at least 1 MB and in JPG/PNG format.

After a deposit, usually within 24–72 hours Verification complete. You will be notified by SMS and email once your verification is successful.

How to Participate: After logging in, go to the "Tournaments" section to view ongoing events. Click "Join" to register — entry is generally free.

How Rankings Are Calculated:

• In slots tournaments — total winnings or number of spins on a specific game
• In Sports Betting tournaments — number of successful bets and total amount wagered
• Live Casino Tournament — number of winning hands

Sample Prize Pool Distribution (Weekly):

• 1st place — ৳50,000 or equivalent bonus
• 2nd–5th Place — ৳5,000 to ৳15,000
• 6th–20th Place — Free Spins & Cashback

Tournament prizes are credited to your account within 48 hours of the tournament ending. If awarded as a bonus, wagering requirements apply.

999bd9 A platform licensed and regulated by an international gaming authority. License details are available in the footer of the website.

Why You Can Trust Us:

• SSL 256-bit encryption — all transactions are secured
• RNG (Random Number Generator) Certification — completely fair and unbiased game outcomes
• Player funds held in a separate trust account
• Regular Third-Party Audits
• Trusted by millions of users in Bangladesh

Withdrawal requests are typically Within 1–5 business days is processed. Any fraudulent activity detected will be acted upon immediately.

Per 999bd9 policy, each individual may hold only one account. However, two different people living at the same address may each open a separate account using their own distinct identities (different NID and mobile number) — this does not violate our policy.

Strictly Prohibited:

• Multiple Accounts Under the Same Name
• Registering under a fake identity to claim bonus offers
• Opening an account using someone else's identity

If multiple accounts are detected, all accounts will be permanently closed and any bonuses or winnings may be forfeited.

After logging in, go to Profile → "Responsible Gaming" section. From there, you can set the following limits:

• Deposit limit: Maximum deposit amount per day, week, or month (e.g., ৳500 daily)
• Session Timer: Maximum continuous play session length (e.g., 30 minutes)
• Loss Limit: Session automatically ends once a set loss limit is reached
• Self-Exclusion: Account lock from 1 month up to permanent

Important Rules: Limit decreases take effect immediately. Increases require a 24-hour cooling-off period — this is in place for your protection. For more details, Responsible Play page.

999bd9's VIP Program has 5 tiers in total. Loyalty points are earned on every bet, and reaching a set points threshold moves you up to the next tier:

• Bronze: New Members — Daily Login Bonus + Priority Support
• Silver: 500 Points — 5% Weekly Cashback + Birthday Bonus
• Gold: 2,000 Points — 10% Cashback + Fast Withdrawal + Exclusive Tournaments
• Platinum: 8,000 points — 15% cashback + dedicated personal account manager
• Diamond: 20,000+ points — 20% cashback + increased withdrawal limits + luxury gifts

Points breakdown: 1 point per ৳100 wagered on slots; 1 point per ৳500 wagered on sports. Points can also be redeemed directly for cash.